Shipping & Return Policy
This policy applies to all purchases made on https://isopodplushies.com, operated by Microvarium.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may be extended during peak seasons, sales, or holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout if applicable. Most items ship free, unless otherwise indicated during the checkout process.
The shipping method is determined at the sole discretion of Microvarium and includes but is not limited to providers such as USPS, UPS, FedEx, DHL.
We are not responsible for delays caused by the shipping carrier or unforeseen events such as weather, natural disasters, or postal strikes.
3. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
4. International Shipping
We offer international shipping to many countries upon request by emailing orders@isopodplushies.com. Shipping outside of the United States will incur shipping costs that will be clearly communicated prior to confirming or paying for your order. A custom order payment link will be created to reflect the custom shipping quote. International orders are final, non-refundable, and non-returnable. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Microvarium is not responsible for these charges if they are applied and are your responsibility as the customer.
5. Damages
Microvarium is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
We accept returns on a case-by-case basis. If you are not satisfied with your purchase from https://isopodplushies.com, please review the following policy carefully.
1. Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase.
Our return policy lasts 5 days from the date of delivery. If 5 days have passed since your delivery date, we can’t offer you a refund or exchange.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Items on sale or clearance (unless defective)
- Used or damaged items (unless received damaged)
- International orders
3. How to Initiate a Return
To start a return, please contact us at a designated email address (returns@isopodplushies.com). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs for Returns
The customer is responsible for all shipping costs for returns unless the item is damaged, defective, or a result of our error.
5. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank. There is often some processing time before a refund is posted.
6. Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, Microvarium will cover the return shipping costs.